Motivate them, train them, care about them and make winners out of them. We know if we treat our employees right, they'll treat the customers right. And if customers are treated right, they'll come back.
The four most important words in the English language are, "What do you think?" Listen to your people and learn.
If customers are treated right, they'll come back.
Ninety percent of our managers started in the hourly ranks or started in the lower ranks.
Both Mitt and I have summer places up in New Hampshire on Lake Winnipesaukee. And a few summers ago I was taking my grandchildren and children to town in the boat for ice cream ... And I realized there was nobody in the boat to help me dock the boat, handle the ropes, do anything ... And I looked up and there was Mitt Romney. So he pulled me in, he tied up the boat for me. He rescued me just as he's going to rescue this great country.
