John P. Kotter Quotes about Communication

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One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve

One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.

John P. Kotter

Leadership, Communication, Ideas

John P. Kotter (2013). “John P. Kotter on What Leaders Really Do”, p.22, Harvard Business Press

Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.

John P. Kotter

Communication, Data, People

John P. Kotter, Dan Cohen (2013). “The Heart of Change: Real-Life Stories of How People Change Their Organizations”, p.70, Harvard Business Press

Without credible communication, and a lot of it, the hearts and minds of others are never captured.

John P. Kotter

Communication, Heart, Listening To Others

Good communication does not mean that you have to speak in perfectly formed sentences and paragraphs. It isn't about slickness. Simple and clear go a long way.

John P. Kotter

Inspirational, Communication, Mean