Tom Peters Quotes - Page 4

Leadership is about tapping the wellsprings of human motivation - and about fundamental relations with one's fellows.

Entrepreneurs have no memories. They take on the world with a completely fresh view.

Treat the customer as an appreciating asset.

With most competitors moving ever faster, the race will go to those who listen (and respond) most intently.

The winners stun us not by their cleverness, but by the fact that every tiny aspect of the business is just a touch better than the norm.

It's not enough to be close to the customer. You've got to be glued to the customer.

If no one is pissed-off with you then you are dead but just haven't figured it out yet.

If the person you delegated to does the job twice as well as you would have done it, consider yourself a leader.

To sell is above all to master the art and science of listening.

And remember: Everything in business is a paradox. To be excellent, you have to be consistent. When you're consistent, you're vulnerable to attack. Yes, it's a paradox. Now deal with it!

The good news - and it is largely good news - is that everyone has a chance to stand out. Everyone has a chance to learn, improve, and build up their skills. Everyone has a chance to be a brand worthy of remark

Have you set high standards in the past that make it clear what level of performance you demand?

Perception is all there is. If the customer think he's right, he's right.

Learning is a matter of intensity not elapsed time.

Lavish credit on anyone and everyone who helped you the least bit.

Are you placing enough interesting, freakish, long shot, weirdo bets?

A passive approach to professional growth will leave you by the wayside.

We cannot innovate without opening the door to havoc.

The dumbest mistake is viewing design as something you do at the end of the process to 'tidy up' the mess, as opposed to understanding it's a 'day one' issue and part of everything.

Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.

If not excellence, what? If not excellence now, when?

Formula for success: Underpromise and overachieve.

Today brands are everything, and all kinds of products and services - from accounting firms to sneaker makers to restaurants - are figuring out how to transcend the narrow boundaries of their categories and become a brand surrounded by a Tommy Hilfiger-like buzz.

As a consumer, you want to associate with brands whose powerful presence creates a halo effect that rubs off on you.

The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.