Tony Hsieh Quotes

There's a big difference between motivation and inspiration: Inspire through values and motivation takes care of itself.

Customer service shouldn't just be A department, it should be the entire company.

Your personal core values define who you are, and a company's core values ultimately define the company's character and brand. For individuals, character is destiny. For organizations, culture is destiny.

Get the culture right, and everything else just falls into place.

To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s above and beyond what’s expected. And whatever you do must have an emotional impact on the receiver.

Stop chasing the money and start chasing the passion.

Whatever you're thinking, think bigger.

Learn by doing. Theory is nice, but nothing replaces actual experience.

The best businesses are really ones that can combine passion, profits, and purpose.

Your culture is your brand.

Have fun. The game is a lot more enjoyable when you're trying to do more than just make money.

Envision, create, and believe in your own universe, and the universe will form around you.

Open, honest communication is the best foundation for any relationship, but remember that at the end of the day it's not what you say or what you do, but how you make people feel that matters the most.

The ultimate definition of success is: you could lose everything that you have and truly be okay with it. Your happiness isn't based on external factors.

Never accept or be too comfortable with the status quo, because the companies that get into trouble are historically the ones that aren't able to adapt to change and respond quickly enough.

Success is getting to a point where you'd be truly OK with losing everything you have and starting over.

A great brand is a story that never stops unfolding.

For individuals, character is destiny. For organizations, culture is destiny.

Studies find top 3 most stressful moments in people's lives: death, divorce, and properly pronouncing "Worcestershire sauce."

...the best leaders are servant leaders - they serve those they lead.

To never forget that the most important thing in life is the quality of life we lead.

Most companies are very quick to hire and slow to fire, when really it should be the other way around.

Whatever you are thinking, think bigger.

Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees.

I'd rather spend money on things that improve the customer experience than on marketing.