Without theory there is nothing to modify or learn.
People care more for themselves when they contribute to the system.
We have to bring back the individual. Management has smothered the individual.
The most basic problem is that performance appraisals often don't accurately assess performance.
We must understand variation.
We must satisfy our customers.
A rule should suit the purpose.
Knowledge is the key.
Many people in management are being paid to produce waste.
A rational prediction has an explanation based on theory.
Management's job is to know which systems are stable and which are not.
Monetary rewards are not a substitute for intrinsic motivation.
You can not plan to make a discovery. You do not plan innovation.
When a worker has reached a stable state, further training will not help him.
When a system is stable, telling the worker about mistakes is only tampering.
There is very little evidence that we give a hoot about profit.
There must be consistency in direction.
Management does not know what a system is.
The individual has been crushed by our style of management today.
The most important figures for management of any organization are unknown and unknowable.
Retroactive management emphasizes the bottom line.
It only takes a little innovation.
The aim should be to work on the method of management.
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
We want best efforts guided by theory.
