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Apology Quotes - Page 20

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.

Apology is both transactional, in that it restores what has been broken to what it was before, and transformational, in that it creates opportunities that didn't exist before.

John Kador (2010). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust (Large Print 16pt)”, p.23, ReadHowYouWant.com

Apology is the most courageous gesture we can make to ourselves.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.3, Berrett-Koehler Publishers

Apologies have more power than most of us realize to restore strained relationships, free us from vengeful impulses, and create possibilities for growth.

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.6, Berrett-Koehler Publishers

An effective apology contains within it the answer to the question, "How am I to be held accountable?"

John Kador (2009). “Effective Apology: Mending Fences, Building Bridges, and Restoring Trust”, p.21, Berrett-Koehler Publishers