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Educational Quotes - Page 23

If you can't turn yourself into your customer, you probably shouldn't be in the ad writing bsuiness at all.

Leo Burnett (1961). “Communications of an Advertising Man: Selections from the Speeches, Articles, Memoranda, and Miscellaneous Writings of Leo Burnett”

There's a great power in words, if you don't hitch too many of them together.

Josh Billings (1972). “Uncle Sam's Uncle Josh: Or, Josh Billings on Practically Everything, Distilled from Josh's Rum and Tansy New England Wit by Donald Day”

What sets apart high-performance teams, however, is the degree of commitment, particularly how deeply committed the members are to one another.

Jon Katzenbach, Douglas Smith (2016). “High-Performance Teams: The Katzenbach-Smith Collection (2 Books)”, p.154, Harvard Business Review Press

Memorable customer service can only take place in a human-to-human situation.

Jeffrey H. Gitomer (1998). “Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know”, Bard