Service Culture Quotes - Page 6

If customers say you're just 'all right', you've not done enough, you've failed to delight.

Never rest on past success. Create something better.

Service is the ultimate edge. Keep it sharp.

First be effective and then be efficient.

Challenge your own status quo - before someone else does.

What you did in the past is how you got to today. What you do today is how you will get to the future.

If your customers have to ask you for it, you haven't been thinking far enough ahead.

You can't stop change. Don't let it stop you.

Every service problem is as an opportunity to show you care.

Focus not on who you are, but on what you can do for others.

Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.

It is well worth remembering that the customer is the most important factor in any business. If you don't think so, try getting along without him for a while.

The principle was right there - you couldn't miss it. The more we did for our customers, the more they did for us.