Service Culture Quotes - Page 3

I don't want to do business with those who don't make a profit, because they can't give the best service.

Look in the face of the person to whom you are speaking if you wish to know his real sentiments, for he can command his words more easily than his countenance.

The shelter of excuses has a leaky roof.

Meeting expectations is good. Exceeding expectations is better.

Always do what you can do instead of worrying about what you can't.

When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).

Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.

If you want to be the best, find the best in others.

Enthusiasm is like having two right hands.

The only way to know how customers see your business is to look at it through their eyes

Procrastination is the beginning of poor performance.

Only a well-oiled machine runs smoothly.

No company has a permanent consumer franchise. No one has the only game in town. The never-ending cycle of destruction and change inherent in a capitalist economy always provides new opportunities for those with determination, goals and concentration.

When the alarm bell rings, you'd better wake up and realize that the customer expects more from you today than he did the day before. You'd better find ways to be better.

Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.

If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.

Without commitment, no price will be low enough. With commitment, no price will be too high.

Passion isn't always available. The committed get things done even without it.

You are the person who determines what you do. That's a big responsibility. Make the most of it.

Tend your own garden: savor the blossoms, trim the weeds.

There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.

Words not kept break more than a promise.

Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.

Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?

How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?