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Chip R. Bell Quotes

Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.

Loyal customers, they don't just come back, they don't simply recommend you, they insist that their friends do business with you.

Chip R. Bell
Inspirational, Loyalty, Loyal Customers
Chip R Bell, John R Patterson (2007). “Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service”, p.20, Adams Media

Effective questioning brings insight, which fuels curiosity, which cultivates wisdom.

Chip R. Bell
Listening, Curiosity, Marketing
Chip R. Bell (2002). “Managers as Mentors: Building Partnerships for Learning”, p.69, Berrett-Koehler Publishers

Customers who are merely satisfied remain your customers only as long as everything goes their way.

Chip R. Bell
Educational, Long, Way
Chip R Bell, John R Patterson (2007). “Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service”, p.20, Adams Media

Trust is something that happens within people only when it is created between people.

Chip R. Bell
People, Mentoring, Happens
Chip R. Bell (2002). “Managers as Mentors: Building Partnerships for Learning”, p.48, Berrett-Koehler Publishers

Customers long to interact with - even relate to - employees who act like there is still a light on inside.

Chip R. Bell
Funny, Educational, Light
Chip R. Bell, John R. Patterson (2009). “Take Their Breath Away: How Imaginative Service Creates Devoted Customers”, p.22, John Wiley & Sons

Giving advice is like playing pinball: only by pushing and pulling can you encourage the ball to go in a new direction and increase your score. But too much pushing and pulling can cause a tilt and stop the game.

Chip R. Bell
Games, Giving, Advice
Chip R. Bell (2002). “Managers as Mentors: Building Partnerships for Learning”, p.96, Berrett-Koehler Publishers

People who lie, cheat and steal in relationships are communicating that they have such an inferior view of themselves that they are not worthy of another's trust.

Chip R. Bell
Lying, Views, People

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