Let us ask our suppliers to come and help us to solve our problems.
You must have a supplier relationship of constant improvement.
Lack of knowledge - that is the problem.
The result of long-term relationships is better and better quality, and lower and lower costs.
The most important things cannot be measured.
The process is not just the sum of its parts.
You should not ask questions without knowledge.
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
Any manager can do well in an expanding market.
Zero defects is a super highway going down the tube.
You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
The job can't be finished only improved to please the customer.
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
Shrink, shrink variation, to reduce the loss.
Without theory there is nothing to modify or learn.
Management by results is confusing special causes with common causes.
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
When people try to do what they can not do, they wish to give up.
New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
Hard work and best efforts will not by themselves dig us out of the pit.
People care more for themselves when they contribute to the system.
The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.
Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay
We have to bring back the individual. Management has smothered the individual.
The most basic problem is that performance appraisals often don't accurately assess performance.
