W. Edwards Deming Quotes - Page 9

A system can not understand itself.

There must be consistency in direction.

Management does not know what a system is.

The individual has been crushed by our style of management today.

Innovation comes from the producer - not from the customer.

The most important figures for management of any organization are unknown and unknowable.

Eliminate numerical quotas, including Management by Objectives.

Retroactive management emphasizes the bottom line.

It only takes a little innovation.

The aim should be to work on the method of management.

A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.

The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.

We want best efforts guided by theory.

The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.

The problem is that most courses teach what is wrong.

Without theory, there are no questions.

No requirement of industry is so much neglected as operational definitions.

We are here for an education.

There is no knowledge without theory.

The customer invents nothing. New products and new services come from the producer.

You do not install knowledge.

Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.

Without theory we can only copy.

Survival is optional. No one has to change.

It's management's job to know.