The best time to do great customer service is when a customer is upset.
The lizard isn't listening and the lizard doesn't care.
Marketing by interrupting people isn’t cost-effective anymore. You can’t afford to seek out people and send them unwanted marketing messages, in large groups, and hope that some will send you money. Instead, the future belongs to marketers who establish a foundation and process where interested people can market to each other. Ignite consumer networks and then get out of the way and let them talk.
People do not buy goods and services. They buy relations, stories and magic.
If you are in poor health, you can remedy it. If your personal relationships are unsatisfactory, you can change them for the better. If you are in poverty, you can find yourself surrounded by abundance... Each of you, regardless of position, status, circumstances, or physical condition, is in control or your own experience.
If you become so frightened of realities that are not your own, if you take upon yourselves tragedies that do not exist in your reality, in your moment, then you weaken your position and weaken the position, of those you think you are helping. You look about you and you see only hopelessness and helplessness. You organize your reality according to the tragedies of the newspapers!
There's a huge difference between the shallow pleasure of instant applause and the long-lasting impact of true connection.
I'm not sure there's any number of Facebook likes that can replace a hug.
Marketers need to spend less time making promises and more time keeping them.
The real problem when working with a consultant, a therapist or a coach isn’t that we don’t know what to do. The real problem is that we don’t want to change our mind.
Your art is what you do when no one can tell you exactly how to do it. Your art is the act of taking personal responsibility, challenging the status quo, and changing people.
Now: For those of you who are lazy I can offer no hope: death will not bring you an eternal resting place. You may rest, if this is your wish, for a while. Not only must you use your abilities after death, however, but you must face up to yourself for those that you did not use during your previous existence.
Your turn Imagine that the world had no middlemen, no publishers, no bosses, no HR folks, no one telling you what you couldn’t do. If you lived in that world, what would you do? Go. Do that.
Ordinary thinking and ordinary effort are almost never enough to generate leadership.
You want something, you dwell upon it consciously for a while, you consciously imagine it coming to the forefront of probabilities, closer to your actuality. Then you drop it like a pebble into Framework 2, forget about it as much as possible for a fortnight, and do this in a certain rhythm.
The linchpin is an individual who can walk into chaos and create order, someone who can invent, connect, create, and make things happen. Every worthwhile institution has indispensable people who make differences like these.
People claim that love is the deepest feeling, but don't you believe it. Loneliness is the most affecting of human emotions. Nothing makes life more vivid. If you wish to live in the moment, I recommend intense loneliness.
In your system of reality you are learning what mental energy is, and how to use it. You do this by constantly transforming your thought and emotions into physical form. You are supposed to get a clear picture of your inner development by perceiving the exterior environment. What seems to be a perception, an objective concrete event independent from you, is instead the materialization of your own inner emotions, energy, and mental environment.
The best experiences and the biggest ideas don't fit into a category. They change it. They don't get filed away, they transform us.
As an organization grows and succeeds, it sows the seeds of its own demise by getting boring.
The paradox is that by the time you get to be senior, the decisions that matter the most are the ones that would be best made made by people who are junior.
Knowing what to do is very, very different than actually doing it.
When you focus on delighting an audience you care about, you strip the masses of their power.
What could you measure? What would that cost? How fast could you get the results? If you can afford it, try it. If you measure it, it will improve.
It's never too late to redefine self-control, to change long-ingrained habits, and to do the work you're capable of.
