Testimonials describe what has been, and are a promise of what is to come.
Words not kept break more than a promise.
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.
Tend your own garden: savor the blossoms, trim the weeds.
You are the person who determines what you do. That's a big responsibility. Make the most of it.
Passion isn't always available. The committed get things done even without it.
You are as important as you make others feel.
Without commitment, no price will be low enough. With commitment, no price will be too high.
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.
Enjoy your work so that others may enjoy the results.
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.
Your approval gives others the confidence to serve, to learn, to try.
