Vision with action makes a powerful reality.
Things that are obvious don't need to be talked about. Things that are missing, do.
You do more for yourself when you forget yourself.
What does your product really mean to the people who buy it?
When you see the need, take the action.
Preparation clears a pathway for success.
If you're always doing what you've always done, you'll never see (or become) what you could be!
If you wait until you have to change, you may have waited too long.
Don't let high-speed completely replace high-touch. Your customers may appreciate both.
Greatness is not how you feel, it's how you make others feel.
No one ever delighted a customer by being 'good enough'.
Meeting expectations is good. Exceeding expectations is better.
Always be kind in your heart, spirit and mind.
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.
The only way to go further than you've been is to take an extra step.
Making an honest mistake is acceptable. Failing to fix it is not.
Selfless acts are a source of profound meaning for your self and your life.
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?
You can't find what doesn't exist, but you can create it.
Customers pay a price, but they remember the value.
Quality is a choice. Choose to make it better.
To see like a customer, be like a customer.
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.
The shelter of excuses has a leaky roof.
