Ron Kaufman Quotes - Page 4

The cutting edge of service is always being honed and polished.

When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).

Always aim for 100 percent and you'll always know where to improve.

If you haven't given them your trust, you haven't given them enough.

Constant acts of goodness are worth far more than rare acts of greatness.

Silent customers can be deadly. Encourage them to complain.

The right measure is not how many customers you've got, but how closely you hold them.

The true measure of what you put in, is what's received on the other end.

Let your imagination soar. What you can do for customers is more than you see today.

The most valuable person is the one who cherishes the value in others.

Reaching out takes nothing more than a smile.

Q: When you are already in the lead, how do you to stay ahead?

Be the mirror in which people admire their true potential.

Create a compelling service vision. When people want to, they will.

A scattered effort is a poor effort.

Are people being the least you expect of them, or the best they expect themselves to be?

Make your upper limit, no limit.

Are you doing only what you must or doing all you can?

Always trust people and they may let you down. Always distrust people and you have let them down.

Unlimited efforts can produce unlimited results.

Preparation is good, but customers need results.

It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

When your staff are 'information-rich', their information can make you rich!

The bottom line is a by-product of taking care of your main product - your customers.

Always do what you can do instead of worrying about what you can't.