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Peter Drucker Quotes about Quality

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Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Peter Drucker
Believe, Giving, Quality
Peter Drucker (2014). “Innovation and Entrepreneurship”, p.244, Routledge

Quality of character doesn't make a leader, but the lack of it flaws the entire process.

Peter Drucker
Character, Leader, Quality

Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Peter Drucker
Giving, Quality, Use
Peter Drucker (2014). “Innovation and Entrepreneurship”, p.280, Routledge

The race for Quality has no finish line - so technically, it's more like a death march. Efficiency is doing things right; effectiveness is doing the right things.

Peter Drucker
Race, Effectiveness, Quality

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