Jeffrey Gitomer Quotes - Page 4

Persuasion occurs when trust and confidence meet belief, risk tolerance, and safety.

If you don't give trust to others, it's because you haven't earned it. If you don't have trust form others, it's because YOU haven't earned it.

My website, my email magazine, my blog, my books, my corporate seminars, and my public seminars all create the ability for social media to work and all build reputation and ranking.

Value the relationship more than making your quota.

The secret to sucessful customer service starts with YES!

Becoming well known (at least among your prospects & connections) is the most valuable element in the connection process.

Positive attitude is the foundation of your life - and the determining factor of your ability to serve.

Satisfied customers are apathetic. Loyal customers will be your advocate.

Your mental attitude is your motivation and your inspiration.

Loyalty is earned with friendliness, responsiveness, ease of doing business, fair value, and the good feeling customers get when they call you, visit you, or interact with you.

Random acts of kindness and the desire to do the best job possible lead to trust.

Positive mental attitude is determined by you. Not others.

Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?

Once you discover what your attitude is, or isn't, you'll have a starting point and an understanding of how to move forward.

Writing is a key differentiator. I've used it for 14 years. Writing will not just lead to differentiation. Writing is the credibility you need to create buyer confidence

I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others.

Price is not a consideration when a personal relationship exists.

Ask for the sale when the mood is right. The worst possible place is in the prospects' office. Best place is a business breakfast, lunch or dinner. Next best is your office. Next best is a trade show. Ask early, and ask often.

The deeper your belief, the deeper your pockets.

How friendly are your companies' first words? Just try this...start all conversations with customers using one of the following words or phrases: 'great!' 'no problem', 'you're in luck', 'that's my favorite problem'.

Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge. If you take it too personally, you'll lose your edge and your job. If you take it seriously -- it's you with them. If you take it personally, it's you against them. What steps can you take to ensure keeping your cool?

Improve writing skills: 1. Keep paragraphs short. 2. Use bold and CAPS to make points. 3. Start with a question or short statement. 4. Give me meat in the middle. All meat. 5. Make me smile, think, or act at the end.

What is the image you have of yourself?

Prepare to win, or lose to someone who is.

Make everyday as productive as the day before you go on vacation.