Jeffrey Gitomer Quotes - Page 3

Being honest when you're dealing with others is easier to do because your honesty is on the table for all to view...Being honest with yourself is more difficult because you only have to justify it in private where no one can see it.

Next time someone tells you 'never,' remember that means 'not for at least one hour.'

Your job is to meet the right people and read the right books.

There is no one way to Happiness. Happiness is the way! It's inside your head FIRST and everyplace else second

Asking, "How much is it?" is THE BIGGEST buying signal. Telling me, "Your price is too high." is THE SECOND BIGGEST buying signal

Change is not a four letter word...but often your reaction to it is!

The best way to do business with a liar is confront them with the truth. Tell them that you do business as a partner. If your lying customer still can't see the light, tell him that you may not be the best choice for business, and that you think you have someone that can serve him better. Then, refer him to the competitor that you hate the most.

Mistakes in judgment are the best teachers in the world, and if you choose to learn from them then you will begin to trust yourself and understand that, correct or incorrect you were decisive and moved on.

Memorable customer service can only take place in a human-to-human situation.

All things being equal, people want to do business with their friends.

People don't want to be sold! People want to buy!

When you love life, life will love you back.

If you think that I'm nuts, you may be right. But I'm a nut with a positive attitude, baby!

Sales is survival, the best-prepared are most likely to survive.

Friendly makes sales - and friendly generates repeat business.

Testimonials are the BEST way to beat down the price objection and win the sale.

Several national tests have revealed the following startling statistics about why salespeople fail...15% Improper training both product and sales skills. 20% Poor verbal and written communication skills. 15% Poor or problematic boss or management. 50% Attitude.

Everything you need to know about a customer has been written by them or about them. And it lives on the Internet. All you have to do is uncover it. And use it.

One of the most powerful aspects of service - being different. What is WOW? WOW! is great service! WOW! separates the EXTRAordinary from the ordinary. WOW! Separates the strong from the weak. WOW! separates the sincere from the insincere. WOW! separates the pro's from the con's. WOW! separates the yes's from the no's. WOW! is the full measure of your personal power, and the way you use it. WOW! is doing what others can't (or won't). WOW! is what you do for others in an exceptional way. WOW! is the ticket to success. Your ticket. Are you WOW?

Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?

Create a story of WOW that will be retold.

If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious happens? Why give someone else control of your life like that?

Trust is not spoken, Trust is a feeling.

Ignore people who tell you 'you can't' or try to discourage you.

There's no lotion or potion that will make sales faster and easier for you - unless your potion is hard work.